Refund Policy

We work to ensure that our international students’ needs are served every step of the way. We under-stand that unforeseen events happen and plans can sometimes change. Our refund protocol considers such changes, as outlined here:


Every refund is subject to the deduction of a $600 CDN administration fee. All requests for refunds must be made in writing and sent to the International Student Program Office.

In the event that a student does not come to study at UGDSB or decides to leave UGDSB, the following refund protocol will apply:

A full refund of the tuition fee (less $600) will be issued if:

  • Citizenship and Immigration Canada does not approve a Study Permit. A student must include the original letter of rejection from the Canadian Embassy for a refund. It is recommended that the student maintain a copy for their files.
  • The student cannot find a custodian and/or homestay home. A student must include proof that a custodian and/or homestay home could not be obtained.

Two-thirds of the tuition fee (less $600) will be refunded if:

  • The student withdraws the application for a Study Permit in his/her own country and the student notifies the Board of such action within 30 calendar days prior to the start of the program.

One-half of the tuition fees (less $600) will be refunded if:

  • The student withdraws after the start of the program, but before 30 calendar days have elapsed.

No refund will be granted if:

  • The student withdraws 30 calendar days after the start of the program.
  • The student is dismissed from the program due to a breach of law, policy, Student Participation Agreement or regulation, as determined by the Government of Canada, the police, and/or the UGDSB.
  • The student changes immigration status during the year: Students who have applied for or who become permanent residents of Canada (landed immigrants) after being registered at the school will not be eligible for a refund.