Refund Policy/Request

We work to ensure that our international students’ needs are served every step of the way. We understand that unforeseen events happen and plans can sometimes change. Our refund protocol considers such changes, as outlined here:


Every refund is subject to the deduction of a $600 CDN administration fee. All requests for refunds must be made in writing and sent to the International Student Program Office.

In the event that a student does not come to study at UGDSB or decides to leave UGDSB, the following refund protocol will apply:

No refund will be granted if:

  • The student withdraws 30 calendar days after the start of the program.
  • The student is dismissed from the program due to a breach of law, policy, Student Participation Agreement or regulation, as determined by the Government of Canada, the police, and/or the UGDSB.
  • The student changes immigration status during the year: Students who have applied for or who become permanent residents of Canada (landed immigrants) after being registered at the school will not be eligible for a refund.

In order to initiate a refund request, please select one of the following options, provide all of the required information and click Submit below:

Please note all bank charges / fees will be your responsibility. The bank wire will be based on the following information. The Upper Grand District School Board does not accept responsibility for any error in the event this information is incorrect.